Veterans Benefits Resource Center (VBRC)
The Veterans Benefits Resource Center (VBRC) provides veterans improved access to information about the Department’s programs, benefits and services. Through the VBRC, the Wisconsin Department of Veterans Affairs (WDVA) will provide improved customer service to Wisconsin’s veterans.
The goal of the VBRC is to ensure that veterans who call during business hours will be able to immediately speak to Center Support Staff who are trained to provide the most frequently requested information about the Department’s programs, benefits and services. That is, all calls will be automatically routed to an available Center Support Staff member on their first call, rather than potentially being routed to a voice mail box.
While on the phone with a veteran, if Center Support Staff cannot answer a technical question immediately, they will each have the ability to find a subject matter expert and get answers for the veteran quickly.
Customers will also have access to VBRC staff through the WDVA website Internet Chat feature. VBRC staff have the ability to initiate contact and engage with veterans visiting the WDVA website through the Internet Chat feature.
In addition to improved and immediate customer service, this effort will ensure that veterans’ requests are tracked and managed from initial request through resolution. If a veteran calls multiple times, his or her past contact history and contact details can be easily referenced.
|Hours:||Monday – Friday|
|7:45 a.m. – 4:30 p.m. Central Time|
|Phone:||Local: (608) 266-1311|
|Toll-free: 1-800-WIS-VETS (947-8387)|
|Internet Chat:||See Internet Chat Feature|
|Location:||201 W. Washington Ave, 4th Floor||Walk-ins are Welcome!|
|Madison, WI 53703|
A pop-up appears at the bottom right corner of all WDVA web pages.
"Chat now" appears when operators are available for live chatting.
"Leave a message" appears when all operators are busy. Your message will be put into a queue and answered as soon as the next operator is available.